What is the best phone system for my Small Business?

What is the best phone system for my Small Business?

As a small business owner, choosing the right phone system for your business can be a daunting task. With so many options available, it can be difficult to know which phone system is the best fit for your specific needs. In this blog post, we will be exploring three popular phone system options for small businesses: SIP trunks for existing phone systems, on-prem PBX, and hosted PBX.

SIP Trunks for Existing Phone Systems:

If you already have a phone system in place, but want to reduce your phone bill, SIP trunks might be the perfect solution for you. SIP (Session Initiation Protocol) trunks are a way to connect your phone system to the internet and make calls over the internet instead of traditional phone lines. This can be a great cost-saving solution for businesses that make a lot of long-distance or international calls.

With SIP trunks, you can keep your existing phone system and equipment, but replace your traditional phone lines with internet-based calling. This means you can still use your existing phones, but with reduced costs and improved call quality. Additionally, SIP trunks are scalable, so you can easily add or remove lines as needed without having to buy new hardware.

On-Prem PBX:

An on-prem PBX (Private Branch Exchange) is a phone system that is located on your business premises. This type of phone system requires hardware and software that must be installed and maintained on-site. On-prem PBX offers complete control over your phone system and allows you to customize the system to meet your specific needs.

One of the main advantages of an on-prem PBX is that you have complete control over your phone system. You can customize the system to meet your specific needs, and you don't have to rely on a third-party provider to make changes. Additionally, on-prem PBX can be more secure than hosted PBX, since all data stays on your premises.

However, an on-prem PBX can be more expensive to set up and maintain than a hosted PBX. You'll need to buy the hardware and software upfront, and you'll need to hire someone to maintain the system.

Hosted PBX : Cloud PBX

A hosted PBX is a phone system that is hosted by a third-party provider. With a hosted PBX, all of the hardware and software are maintained off-site, and you access your phone system over the internet. Hosted PBX is a cost-effective solution for businesses that don't want to invest in hardware and software upfront.

One of the main advantages of a hosted PBX is that it is cost-effective. You don't need to buy hardware and software upfront, and you pay a monthly fee for access to the system. Additionally, hosted PBX is easy to set up and maintain. Since all of the hardware and software are maintained off-site, you don't need to worry about hiring someone to maintain the system.

However, a hosted PBX may not be as customizable as an on-prem PBX. Since the system is maintained off-site, you may not have complete control over the system. Additionally, since all of the data is stored off-site, there may be security concerns.


Choosing the best phone system for your small business requires careful consideration of your specific needs and budget. SIP trunks are a great option for businesses that want to reduce their phone bill without replacing their existing phone system. On-prem PBX is a good option for businesses that want complete control over their phone system and have the resources to maintain the system. Hosted PBX is a cost-effective solution for businesses that don't want to invest in hardware and software upfront and don't require complete control over their phone system. Ultimately, the best phone system for your small business depends on your specific needs, budget, and preferences.

Contact Cooper Communications - on 1300 972 104 for the best advice when it comes to choosing the right Small business phone system for your business

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